Privacy Policy

Introduction: The purpose of this policy is to set out how Geriatric Care Australia Pty Ltd and it's related entities collects and manages your personal information (including but not limited to patient health information). Geriatric Care Australia is committed to ensuring the privacy and confidentiality of personal information it collects. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

About Us: Geriatric Care Australia Pty Ltd and it's related entities (“Geriatric Care Australia”, “we”, “us” or “our”) provides access to general practice and geriatric medical services, and also engages in aged care research and innovation. We are committed to protecting the privacy and confidentiality of personal information we collect in the course of our operations. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect
We only collect personal information that is reasonably necessary for our functions or activities. The types of personal information we may collect include:

• Patients: When you are a patient receiving our medical services, we collect information such as your name, date of birth, contact details, Medicare number and health fund details, billing information, medical history and symptoms, test results, medications and prescriptions, allergies, family medical history, lifestyle information relevant to your care, next of kin and emergency contact details, and any other information relevant to diagnosing or treating you. We may also collect feedback and survey responses relating to our services. In some cases, we might take clinical photographs or audio-visual recordings (with consent) as part of your diagnosis or treatment. We will only collect health or other sensitive information about you with your consent or if otherwise permitted by law (for example, in an emergency).

• Referring Clinicians and Other Health Professionals: If you are a doctor, nurse, aged care worker or other health professional involved in the care of our patients, we may collect your name, professional details (qualifications, practice details, provider number), contact information, and details of your interactions or correspondence with us. This helps us coordinate patient care and communicate effectively with you.

• Family Members, Carers, and Other Individuals: We may collect personal information about people who are involved in a patient’s care or who interact with us. This can include family members or carers (e.g. the person’s name, contact information, and relationship to the patient), guardians or powers of attorney, or other members of the public who contact or visit us. We collect this information as needed to communicate with you about a patient’s care (with appropriate consent) or to manage our services (for example, contact details of a patient’s emergency contact or next of kin).

• Website Users: If you use our website or online services, we may collect information such as your IP address, browser type, device identifiers, and browsing information (see Section 10: Website Usage and Cookies below for details). If you submit a query or fill out a form on our website, we will collect your contact details and any personal information you provide in order to respond.

 

We do not actively collect any personal information that we do not need. We do not require you to provide any government-issued identifiers (such as driver’s licence or passport numbers) for our services, except for Medicare or Department of Veterans’ Affairs numbers as needed for billing and identification in healthcare.

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2. How We Collect Personal Information
Where possible, we will collect personal information directly from you. For example, we collect information when you fill out our New Patient Form, during consultations and examinations, through telephone or email communications with us, or when you enter details on our website or send us correspondence. We will also collect information you provide to us via referral forms or other documents.

 

Sometimes we may need to collect information from third parties. Common examples include receiving a medical referral or medical history from your general practitioner or another specialist, obtaining discharge summaries from a hospital or aged care facility, or speaking with a family member or carer if you have authorised them to communicate with us. We may also collect information from pathology laboratories, radiology/imaging providers, pharmacists or other healthcare providers involved in your care. If we need to collect your health information from someone else (such as another doctor or a family member), we will only do so with your consent or where it is permitted or required by law (for instance, if you are unable to provide information in an emergency, or if a specific law allows us to obtain information without consent for public health and safety reasons).

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Geriatric Care Australia operates a multidisciplinary model of care that integrates general practitioners (GPs), geriatricians, nurses, and other healthcare professionals to support comprehensive and coordinated care for older adults. By consenting to receive GP services from GCA, you also consent to your care being reviewed and supported by a GCA geriatrician. This collaboration is a core part of our model and ensures your care plan benefits from specialist oversight, which may include a comprehensive review, medication review, frailty screening, or cognitive and functional assessments. Your personal information will only be accessed and used by relevant members of the care team as necessary to deliver safe, high-quality care.

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Geriatrician referrals submitted to Geriatric Care Australia are treated as a request for the provision of a Comprehensive Geriatric Assessment (CGA) and associated follow-up services. By submitting a referral, the referrer confirms that they are a qualified healthcare professional or acting on behalf of one, and that they consent to GCA contacting the patient and/or their facility to organise the assessment in line with Medicare and clinical guidelines. CGAs may include collection of relevant medical history, medication review, specialist correspondence, and multidisciplinary care planning to support patient outcomes.

 

We will take reasonable steps to ensure you know when we have collected personal information about you from someone else. For example, we might let you know by noting it in your medical record or informing you at your next appointment.

3. Why We Collect Personal Information and How We Use It
We collect and use your personal information for purposes necessary to provide you with quality healthcare and to operate our services safely and efficiently. The primary purposes include:

• Providing You with Healthcare Services: We use your information to assess, diagnose, and treat your medical conditions and to manage your healthcare. This includes reviewing your medical history, conducting consultations and examinations, ordering and reviewing test results, prescribing medications, and coordinating care with other health professionals. We also use your information to manage appointments and scheduling, send you appointment reminders and follow-up communications, and provide you with advice and support as part of your ongoing care.

• Administrative and Operational Purposes: We handle personal information to support our internal business functions that are directly related to your care. This includes billing and processing payments, such as bulk-billing through Medicare or handling private insurance claims; internal quality assurance, safety and risk management activities (for example, reviewing treatment outcomes to improve our services); staff training and education (using case information with privacy safeguards); and general management of our services and facilities. These activities are carried out to ensure we maintain high standards of care and continuously improve our clinical practices and patient outcomes.

• Compliance with Legal and Regulatory Obligations: As a healthcare provider, we are subject to various legal requirements. We use and disclose personal information as needed to comply with laws and regulations, including mandatory reporting obligations. For example, we may be required by law to report certain communicable diseases to public health authorities, to notify authorities about suspected child abuse or elder abuse, or to respond to lawful requests during legal proceedings (such as a court subpoena). We also comply with the retention requirements for health records set by law (see Section 8: Data Security and Retention). Using and disclosing personal information for these purposes ensures we meet our duties under healthcare, privacy, and other applicable laws.

• Communication and Coordination of Care: We may use your contact information to communicate with you about matters related to your healthcare. For instance, we will send emails or SMS messages to confirm appointments or provide important information about your upcoming appointments and care. We might also contact you with test results or follow-up instructions if needed (typically, we will arrange a consultation to discuss results, but in some cases we might convey minor results or reminders via phone or secure message). Additionally, we use your information to coordinate with other healthcare professionals involved in your care – for example, updating your general practitioner on your specialist geriatrician’s findings or sending a referral to an allied health provider. (See Section 5: Disclosure of Personal Information for more on how we share information with others involved in your care.)

• Service Improvement and Research (with Strict Safeguards): We strive to improve our medical services and contribute to advancements in aged healthcare. We may use information we hold to evaluate and improve our clinical services, develop new treatments or programs, and for internal research and development. Wherever possible, we use de-identified data (information that does not identify you personally) for these purposes. If we ever seek to use your identifiable health information for broader research or product development activities beyond your individual care, we will do so under strict ethical standards – this may include obtaining your consent or approval from a Human Research Ethics Committee, as required by law and ethics guidelines. We discuss our approach to research and innovation further in Section 4 below.

• Enquiries, Feedback and Complaints: If you make an enquiry, give us feedback, or lodge a complaint, we will use the information you provide (which may include personal details) to investigate, respond to, and resolve your issue. For example, if you have a complaint about our services, our team (including our Privacy Officer or senior management as needed) will access relevant records and correspondence to address your concerns. For complaints you can contact via info@geriatriccareaustralia.com.au or via post: Level 11, 65 York Street, Sydney NSW 2000 (Attention: Privacy Officer)Privacy Officer). We may also use information from complaints or incidents to improve our practices. If a legal claim arises, we will use relevant personal information to defend the claim or to comply with legal processes. 

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4. Research, Development and Innovation (Including AI Technologies)
As part of our mission to improve geriatric care and health outcomes, Geriatric Care Australia engages in research and innovation projects. This may include clinical studies, quality improvement initiatives, development of new healthcare services or digital health tools, and the use of emerging technologies such as data analytics or artificial intelligence (AI) to enhance patient care. We recognise that health information is highly sensitive, and we handle any research-related use of data with the utmost care and in accordance with privacy laws and ethical standards.

• Use of De-Identified Data: In general, for research and development purposes we prefer to use de-identified information, which means data that has had personal identifiers removed or altered so that individuals cannot be readily identified. De-identified health data may be used to analyse treatment outcomes, evaluate the effectiveness of our programs, develop new clinical protocols, or train predictive models to assist in diagnosis or care recommendations. Using de-identified data helps protect your privacy, as the information cannot be linked back to you personally. We implement technical and administrative measures to ensure data is properly de-identified and secured when used in this way.

• Use of Identifiable Health Information in Research:   Geriatric Care Australia is a forward-thinking, innovative organisation, committed to providing high-quality healthcare and driving better health outcomes for older people. In line with our mission, we may occasionally use or share your identifiable health information for research or the development of new models of care. This helps us improve patient outcomes, refine clinical practices, and foster breakthroughs in aged care. Any such use of your information will comply with Australian law, and we will implement strict safeguards to protect your privacy. You have the right to decline or opt out of any use of your information for research that is not directly related to your routine care by emailing us at info@geriatriccareaustralia.com.au 

• Artificial Intelligence (AI) and Data Analytics: Geriatric Care Australia may use AI or machine learning tools to help enhance the safety and quality of our clinical services. For example, we might employ AI systems to detect early signs of clinical decline, predict health risks, or personalise treatment plans. These tools are rigorously tested and ethically approved, and they will never replace the judgment or oversight of our clinical team. Any identifiable patient data used in AI or data analytics is handled in accordance with the law and only for the purpose of delivering better healthcare and improved outcomes for older people. If we do utilise your information in this manner, we will safeguard it with robust technical and administrative measures. 

• External Research Collaboration: Occasionally, external researchers (such as academic institutions or partner healthcare organisations) may request access to information we hold for research studies. In such cases, we will carefully evaluate the request. If the information requested is identifiable, we will only provide it if you have consented to participate or if the disclosure is allowed by law under strict ethical oversight. Researchers must demonstrate that they have appropriate ethics approval and data protection measures in place. We may also facilitate data linkage or contribute to studies by providing de-identified datasets. Any external research project using our data is required to follow strict ethical guidelines and to comply with privacy requirements. We are committed to advancing aged care while safeguarding your privacy at every step.

• Data-Linkages: Geriatric Care Australia may occasionally link patient data with national administrative datasets, such as Medicare Benefits Schedule (MBS) or Pharmaceutical Benefits Scheme (PBS) records. By consenting to these data-linkage activities, you allow us to securely combine information about your treatments, benefits, and medication usage with our own clinical data. This helps us gain deeper insights, refine our care models, and enhance the quality, safety, and efficiency of the services we provide.

 

5. Disclosure of Personal Information (When We Share Your Information)

In providing our services, we sometimes need to share your personal information with others. Geriatric Care Australia will only disclose your information for purposes that are directly related to your care or our operations as described in this Policy, or as otherwise permitted or required by law. The common instances where we may share information are:

• Healthcare Team and Referrals: We may share relevant parts of your medical information with other healthcare professionals who are involved in your care. For example, if your general practitioner referred you to us, we will send them updates or specialist letters about our findings and recommendations. Likewise, we might refer you to pathology labs for blood tests, radiology clinics for scans, or other specialists (such as physiotherapists, dietitians, or surgeons) – in doing so, we will provide those providers with the information they need to effectively treat you (such as referral details, medical history, or medication lists). We also may communicate with nurses or care staff at your residential aged care facility or hospital if you are receiving care there, to ensure continuity of care. This kind of information sharing is a routine and vital part of managing your health, and we handle it with professional confidentiality.

• Family, Carers, and Representatives: With your consent (or if otherwise permissible – for instance, if you lack capacity and a “responsible person” is managing your affairs), we may share relevant information with your close relatives, carer, or legal representative. For example, if a family member is helping coordinate your appointments or if you have an Enduring Guardian or Power of Attorney, we will involve them in communications as appropriate. You have the right to tell us not to discuss your care with certain people. If you are in a life-threatening situation or otherwise unable to give consent, we may share information with a close family member or emergency contact if we believe it is in your best interest.

• Government Health Programs and Agencies: If we provide services to you under a government-funded program or contract (for example, a Department of Health initiative or a veterans’ healthcare scheme), we might be required to provide certain information to the government agency funding or coordinating the program. This could include reporting de-identified statistics or providing personal details to confirm eligibility or claim payments. Additionally, as noted under legal obligations, we may disclose information to public health authorities or other government bodies when required by law.

• Insurance Companies and Compensation Entities: If you have an insurance claim related to your care (for example, a health insurance claim, workers’ compensation, or motor accident claim), we may disclose relevant health information to the insurer or authority handling the claim with your authorisation. Typically, insurers will require your signed consent before we release any medical reports or records to them. 

• Legal Requirements and Law Enforcement: We may be required to disclose personal information in response to valid legal processes, such as a court subpoena, coronial inquiry, or a request from a law enforcement agency. We may also disclose information to our legal advisors and to courts or tribunals if we need to establish, exercise or defend a legal claim. If a serious crime is suspected or someone’s life is at risk, we might also share information with police or authorities as allowed under privacy laws in emergency situations or for law enforcement purposes.

• Medical Defense and Professional Advisers: We are supported by various professional advisers and insurers to ensure we deliver safe care. We may share information with our medical indemnity insurers or legal counsel if needed when handling a complaint, incident, or legal matter involving our services. These parties are bound by confidentiality and will only use the information for the purposes of supporting us in that matter.

• Service Providers and Contractors: Like many organisations, we use trusted third-party service providers to help us run our business. This includes information technology providers (for secure electronic medical record systems, data storage or cloud hosting, email and SMS services, etc.), pathology and radiology companies (who might receive referrals electronically), transcription services, appointment booking systems, and administrative support services. When we engage contractors or service providers who may have access to personal information, we require them to adhere to strict privacy and security standards. They are only permitted to use the information for the specific services they perform for us. 

• Research Collaborators: If we are involved in an approved research project with external partners, we may share data with the research collaborators as described in Section 4. Any such sharing will be done under controlled conditions (such as a research agreement or ethics approval) and typically would involve de-identified information.

Currently, our primary data storage systems are located in Australia; if this changes, we will update this policy and inform affected individuals as required.

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6. My Health Record
The My Health Record system is an Australian government initiative that allows individuals to store and share key health information in an online record accessible by healthcare providers. If you have chosen to register for a My Health Record, we may interact with it as part of your care with your permission.

• Accessing Your My Health Record: With your consent or if permitted by the access controls you have set, our clinicians (such as your GP, RN or geriatrician at Geriatric Care Australia) may view your My Health Record to obtain information such as your medication history, test results, or hospital discharge summaries. This can help us get a more complete picture of your health and avoid duplication of tests.

• Uploading Information: We may also upload documents to your My Health Record when appropriate. For example, after a consultation we might upload a copy of your specialist letter or a health summary so that it’s available to your other healthcare providers through the My Health Record system. We will do this only if you have not opted out of My Health Record and where it is relevant to share that information for your continuity of care.

• Your Control: Participation in My Health Record is entirely your choice. If you do not want us to access or upload information to your My Health Record, you can let us know at any time. You also have the ability to adjust permissions or remove documents via the My Health Record website (www.myhealthrecord.gov.au). We will always respect the restrictions or preferences you set in your My Health Record. If you have withdrawn from My Health Record or set your record to require explicit consent each time, we will abide by those settings.

• Privacy and Security of My Health Record: My Health Record is governed by its own legislation (My Health Records Act 2012) which imposes stringent privacy and security requirements. Any information we access or upload to that system is protected and monitored by the system operator (the Australian Digital Health Agency). If a My Health Record data breach ever occurs, it is subject to mandatory notification and penalties under that law. Rest assured, we treat information from My Health Record with the same care as our own records, and we only access it when necessary for your care.

 

For more information about how the My Health Record system works and how it protects your privacy, you can refer to the official website www.myhealthrecord.gov.au

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7. Website Usage and Cookies
When you use our website (or any online service provided by Geriatric Care Australia), certain information is collected automatically to help us understand usage and improve the user experience. This may include technical information such as your computer’s IP address, the browser type, the pages you visit on our site, the time and date of your visit, and the website that referred you to us. This data is generally not linked to your identity, and we use it for administering our website and for statistical analysis (for example, to see which pages are most visited or if any pages are encountering errors).

 

We may use third-party analytics tools, such as Google Analytics, to gather and analyse website usage data. These tools may use cookies or scripts to collect information about how users interact with our site. We use this information to see aggregate trends and to make improvements. The data collected by these analytics services may include your IP address and device information, which can constitute personal information. However, we do not allow analytics providers to use this data for any purpose other than providing us with website statistics. You can learn more about how Google uses data from our site at Google’s Privacy site for partners.

 

Our website may occasionally include links to external websites or embedded content (for example, a link to a partner research organisation). If you click on a third-party link or view embedded third-party content, you will be interacting with that third party’s site or service, which has its own privacy practices. We do not have control over, and are not responsible for, the privacy policies of external sites. We recommend you review the privacy policy of any external website you visit.

 

Geriatric Care Australia uses secure, encrypted methods to receive electronic referrals and to collect information through our online facility contact forms. While we employ safeguards to protect data however no transmission of information over the internet can be guaranteed as completely secure. By completing an e-referral or submitting an online form, you acknowledge that you are providing information voluntarily and accept any inherent risks of electronic communication. We will only use the details you submit to respond to your enquiry, coordinate care, or process referrals. If you have concerns about transmitting sensitive information online, please feel free to contact us by telephone or other alternative methods.

8. How We Protect and Store Personal Information (Data Security and Retention)

Geriatric Care Australia protects and stores personal information securely:

• Storage Methods: We hold personal information in a combination of electronic and paper-based files. Electronic health records and data are stored on secure servers (including cloud-based systems) that we manage or that are managed for us by reputable service providers. Physical records or documents (such as paper forms, signed consents, or handwritten notes) are kept in secure areas within our offices with restricted access. We maintain robust access controls, so that only authorised personnel (for example, your treating clinicians and necessary support staff) can access your information on a need-to-know basis. We also implement password protections and network security measures to guard against unauthorised access to our digital systems.

• Security Measures: We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. TFor cloud or off-site data storage, we select providers that use strong encryption and security certifications. Although we strive to maintain the highest security standards, it’s important to note that no method of transmission or storage is 100% secure. For example, if you send us information via unencrypted email or through our website, there is some risk it could be intercepted before it reaches us. Once in our systems, we work to ensure your data is safe. We are not responsible for the security of information until it is received by us – if you have concerns, you can ask us about alternative ways to provide information (such as delivering documents in person, using secure messaging systems, etc.). In the unlikely event of a data breach that affects your personal information, we will act promptly to contain the breach and assess the risk to your privacy. Our goal is to prevent breaches, but if one occurs, we will be transparent with you and take steps to mitigate any harm.

• Implied Consent Through Service Use: Geriatric Care Australia requests that all new patients sign our New Patient Form to confirm that they have read and agree to our Privacy Policy. However, we understand that in some cases patients may not sign the form. By proceeding with medical consultations or otherwise receiving services from Geriatric Care Australia, you acknowledge and accept the terms of this Privacy Policy. If you have any questions or concerns, or if you do not consent to any part of this policy, please let us know prior to receiving services so that we can discuss the best approach for your care.

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At Geriatric Care Australia we will take all reasonable steps to ensure your information remains secure throughout its life cycle in our custody.

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9. Bulk Billing, Medicare and MyMedicare Registration (Assignment of Benefit)
Geriatric Care Australia offers bulk billing for eligible medical services, which means we bill Medicare directly for the cost of the service, and you (the patient) do not have to pay out-of-pocket for that service. In order to bulk bill, you are required to assign your Medicare benefit to the healthcare provider. When you attend a bulk-billed appointment with us, you agree to assign the Medicare benefit for the service directly to the treating practitioner (doctor). This allows Medicare (through Services Australia) to pay the benefit to Geriatric Care Australia on your behalf.

 

As part of the bulk billing process, we will collect certain information such as your Medicare card number and (if relevant) your Department of Veterans’ Affairs (DVA) number or other insurer details. We submit a claim to Services Australia (the government agency that administers Medicare) which includes your identification details and the service details (date of service, item number, practitioner, etc.). This is done electronically via secure Medicare channels. 

Bulk billing requires sharing a subset of your data with Medicare to process the payment. If you are not comfortable with this process, you have the option to pay for the service privately (and then claim the rebate yourself), but for most patients bulk billing is a convenient and cost-free process. By choosing bulk billing at our practice, you acknowledge and consent to this use of your personal information as described in this policy.

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If we are your primary healthcare provider, you may voluntarily register with MyMedicare by completing a MyMedicare Registration Form. It is the patient’s responsibility to provide this information so that our GPs can receive relevant government incentives - particularly those targeted at improving aged care services. By completing and signing the GCA New Patient Form, you confirm that GCA Primary Care is your preferred general practice and you consent to the collection, use, and disclosure of your personal information for MyMedicare purposes. Please note that MyMedicare registration is optional, but it can support better coordination of your care and help your GP access government funding to best support your care. You can also find further details on the MyMedicare information here.

10. Accessing and Correcting Your Personal Information

• Access to Records: You have the right to request access to the personal information we hold about you (including your health records). If you would like to obtain a copy of your records or review them, you can send us a written request directed to our Privacy Officer (see Section 12: Contact Details). To protect privacy, we will need to verify your identity before granting access – for example, we may ask you to come in person with ID or follow a secure procedure. In normal circumstances, we will provide you with access (for instance, a copy of your medical file or a summary) within a reasonable timeframe. We might charge a minimal fee to cover the cost of copying or retrieving older records if applicable, but we will let you know in advance. There may be situations where we cannot give you full access to your information. Examples include if giving access would pose a serious threat to life, health or safety of any individual, or if providing certain information would unreasonably impact another person’s privacy, or if your request is frivolous or vexatious. Also, if your records are subject to legal privilege (say, in the case of ongoing litigation) or if we are otherwise legally prevented from releasing them, we may have to refuse access to those parts. If we refuse access for any lawful reason, we will give you a written explanation of the reasons (except where we are not required to by law) and inform you of any ways you may be able to obtain the information through other means (for example, via a health summary or through a legal process).

• Correction of Information: We aim to ensure that the personal information we hold is accurate, up to date, and complete. If you believe any information in your records is incorrect or has changed (for instance, your contact details, or if you notice an error in your medical history), please inform us as soon as possible. You can do this during your consultation or by contacting our Care Coordination Team. We will take reasonable steps to correct any inaccuracies or additions. In some cases, rather than deleting information, we may add a note to your record to indicate a correction (for medical records, maintaining an audit trail of changes can be important). If we have disclosed incorrect information to others (and it is practical and lawful to notify them of the correction), we will do so at your request. If for some reason we disagree with a correction you have requested (for example, a situation where a doctor’s professional opinion is recorded in your file and you want it changed – we may not erase the original note, but we can add your contrary view), we will let you know the reasons. You also have the right to request that a statement be associated with your record noting that you dispute its accuracy. Our goal is to work with you to maintain accurate records, as this is crucial for safe care. We will not charge you for making a request to access or correct your information. However, in rare cases, there might be administrative costs; any such cost will be minimal and we will discuss it with you beforehand.

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11. Questions, Concerns, or Complaints
We take privacy seriously and are committed to resolving any concerns. If you have any questions about this Privacy Policy or about how we handle your personal information, or if you believe we have breached your privacy, please let us know so we can address the issue.  In most cases, we encourage you to raise the matter with our staff or treating clinician first – often, a simple explanation or minor correction can resolve an issue immediately. If that does not resolve your concern, or if you want to make a formal complaint, you can contact our Privacy Officer. Please send your complaint in writing (by email or letter) so that we can fully understand and document the issue. Include as much detail as possible about your concern, including any relevant dates or communications with our staff. Once we receive a privacy complaint, we will acknowledge it and commence an investigation. Our Privacy Officer will review the circumstances and may contact you for further information if needed. We aim to respond in writing within a reasonable time (usually within 30 days). ​

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12. Contact Details
Privacy Officer – Geriatric Care Australia
Email: info@geriatriccareaustralia.com.au
Postal Address: Level 11, 65 York Street, Sydney NSW 2000 (Attention: Privacy Officer)
Telephone: (02) 9160 0079 (ask for the Privacy Officer or Operations Manager)

Office hours: Monday to Friday, 9:30am – 4:00pm (AEST/AEDT). If you contact us outside of these hours, we will respond as soon as possible on the next business day.

Geriatric Care Australia may amend this Privacy Policy from time to time to reflect changes in our operations or legal requirements. We will post any updated policy on this website, and the revised version becomes effective as soon as it is published. By continuing to use our services after any changes are made, you accept the current Privacy Policy. We encourage you to periodically review our website for the latest version, so you are aware of any updates affecting how we handle your personal information.